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Cohere
✓ verifiedPaid
AI customer-support automation with cobrowsing that resolves tickets by extracting answers from help docs and past tickets.
5.7K visits/mo
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FAQ Ally
✓ verifiedFreemium
Turns company documents into an AI assistant that answers only from your files with citations, abstaining when evidence is missing.
1.4K visits/mo
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Sune AI
✓ verifiedFreemium
Collaborative AI workspace combining docs, sheets and integrations with AI agents, aimed at teams wanting a 'second brain'.
1.7K visits/mo
Pricing
No public pricing
No public pricing
Starter: $9.95/mo (5,000 credits/mo, unlimited workspaces)
Core features
- ✦AI ticket automation across channels
- ✦Cobrowsing for guided support
- ✦Answers extracted from help docs and past tickets
- ✦Step-by-step guided resolutions
- ✦Support analytics and content-gap detection
- ✦One-click integrations with existing helpdesks
- ✦Grounded answers cited to source documents
- ✦Refuses to answer without supporting evidence
- ✦Supports 9 file types (PDF, DOCX, XLSX and more)
- ✦In-app chat, embeddable widget and REST API
- ✦Snippet capture and Slack message saving
- ✦Vector search over your corpus
- ✦Real-time collaborative docs, sheets, kanban boards, and calendars
- ✦Integrations with Notion, Salesforce, Slack, Google, GitHub, and more
- ✦AI agents that perform background research and content tasks
- ✦Natural-language automation builder with a visual node editor
- ✦Cross-document AI analysis to surface latent connections
- ✦Centralized file storage and workspace sharing
Use cases
- →Automatically resolve common support tickets
- →Deflect inquiries with self-serve answers
- →Guide customers through resolutions
- →Cobrowse to assist users in real time
- →Spot content gaps and trends
- →Internal knowledge management
- →Employee onboarding and HR queries
- →Customer support and website FAQs
- →Technical documentation search
- →Building a shared knowledge base for a team's projects
- →Automating multistep workflows like report generation or email drafting
- →Using AI agents to handle background research or data analysis tasks
- →Replacing scattered documents and spreadsheets with one collaborative hub
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