Relay by BackOps.ai

Core features

• ✦Automated order processing
• ✦Shipment tracking
• ✦Issue resolution
• ✦Email reading and processing
• ✦Claims filing
• ✦System updating
• ✦SOP-based task execution
• ✦Automated escalation to humans

Use cases

• →Resolving missing package inquiries by automatically initiating reshipments and notifying customers.
• →Converting inbound inquiries into structured sales orders.
• →Handling claims, compliance, and customs documentation.
• →Providing live inventory and PO updates on demand.

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