Brainfish

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AI help-center platform for instant customer inquiry resolution.

Monthly visits

9.1K

Community saves

5.3K

Listed on

3 directories

Rating

5.0/5

Core features

✦Ambient AI Agents
✦Self-Generating Help Docs
✦Multimodal Answer Engine
✦End-to-End Actions
✦Contextual Guidance
✦Behavioral Reporting
✦Integrations with existing tools

Use cases

→Reduce customer effort by providing real-time guidance and proactive support.
→Automate L1 and L2 support to solve problems before users need to ask for help.
→Automate knowledge creation by building product docs on autopilot.
→Understand user behavior to improve content, processes, and product.

How to use

Embed Brainfish in your product or website with a code snippet. The agent starts learning and cataloging your product using computer vision. Customers and staff can then use this learned information to get answers to anything.

FAQ

What is Brainfish in simple terms?

Brainfish is an AI self-service agent that delivers in-product assistance for your users both proactively and reactively, throughout the customer journey—outperforming both resource-heavy in-house builds and shallow AI bandaids. Your Brainfish AI agent has sophisticated intelligence that enables it to learn continuously through product interactions — evolve with your product, and empower your users.

What is an Ambient Agent?

An Ambient AI agent is an system that perceives its environment, takes actions autonomously to achieve goals, and may improve its performance through machine learning or by acquiring knowledge. Brainfish Ambient Agents are designed to observe software and digital experiences, and help users navigate, discover, complete complex tasks through pattern recognition, computer vision, API connections, and more.

How does Brainfish work?

Brainfish uses a combination of AI models and intelligent structures to form an AI agent. AI models, computer vision, pattern recognition, are combined to crawl your online product’s User Experience (UX), then leverage learned information from these observations to generate a sophisticated "living" product map. From this living product map, Brainfish agents can draw insights, generate documentation, and make recommendations to users.

What is a user session?

A session for Brainfish purposes is a user asking at least 1 question through an agent (in-product/web/admin). In this session the user can ask multiple follow ups in the same thread - and this is still classified as 1 session.

How does this work from a data privacy perspective?

Brainfish is SOC2 Type II and ISO27001:2022 certified. Brainfish Ambient Agents use a cookieless tracking method to capture user behavior and actions. Your AI Agents automatically obfuscate any input fields observed, or potentially sensitive data, before a snapshot or screen recording is taken.

Can I connect this to XYZ system?

Yes! Brainfish natively integrates with a range of support tools like Zendesk, and can also integrate via AI Actions to any system through APIs (not available to Core users). AI Actions are super easy to configure and don't require time-consuming workflow building, because connecting Ambient Agents to your systems has been designed to be easy.

Does this work with my existing content?

Yes, Brainfish agents have the ability to draw from a range of Knowledge sources (such as Websites, Docs, third-party knowledgebases) and either import or sync this data to be used in AI Answers.

Do you have a startup plan?

Yes! We do offer heavily discounted incentives for startups — we deeply know the pain of creating your first customer experience, and think Brainfish is a necessity for all software products. Email our team to apply.