Charla
Affordable live chat and AI chatbot with helpdesk and knowledge base for SMBs, across web and social channels.
What it does
Charla is a customer communication platform combining live chat, AI chatbots, a knowledge base and a ticketing helpdesk. It works across website, WhatsApp, Messenger, Instagram and Telegram, letting teams automate and manage support in one inbox.
Core features
Live chat with AI chatbots
Trainable knowledge base
Unified omnichannel inbox
Helpdesk ticketing system
Customizable widget
Mobile and desktop apps
Best for
→Automate common customer questions
→Offer live chat on a website
→Manage WhatsApp and social messages together
→Run a knowledge base and helpdesk
Pricing
Free
Starter
$12/agent
Essentials
$25/mo
Plus
$59/mo
Toolspool rankingby global site rank
Tutorials
Step-by-step: exactly how to get things done with it.