CrawlChat

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AI chatbot for documentation, support and analytics.

Monthly visits

8.8K

Listed on

2 directories

Rating

5.0/5

Core features

✦AI Chatbot for documentation
✦Support Ticket System
✦Advanced Analytics and Performance Monitoring
✦Website Chat Widget
✦Discord & Slack Bot Integration
✦Customizable AI responses and UI
✦Knowledge Base creation (from URLs or file uploads)

Use cases

→Reduce support calls by providing instant answers from documentation.
→Power 'Ask AI' widgets on websites for smarter docs and better support.
→Serve as a Discord bot for community support.
→Improve developer experience by making documentation easily accessible.
→Handle basic and repetitive customer questions 24/7.

How to use

CrawlChat operates in three simple steps: 1. Make knowledge base: Add your existing documents or web pages as a knowledge base by scraping online documentation or uploading files directly. 2. Integrate chatbot: Connect the AI chatbot to your website, Discord, or Slack, and customize its UI and behavior. 3. Analyse performance: View all messages and conversations the bot has had, analyze performance, scores, and data gaps to continuously improve your documentation.

FAQ

How do I train the AI chatbot?

There is no special training process. You simply add your existing help documentation (URLs or files) to the knowledge base. The chatbot will intelligently understand and use this documentation to answer questions.

I already use another chatbot, why do I switch?

CrawlChat excels in three areas: it uses the latest LLM models for superior answers, includes a support ticket system for queries not resolved by AI, and provides all necessary analytics to monitor performance and fine-tune your documentation.

Do I need to bring my own OpenAI API key?

No, CrawlChat uses the latest LLM models from OpenAI, Anthropic, Google, and Gemini, so you can use the chatbot without needing your own API key. You can choose the model that best suits your needs from the dashboard.

Does it support other languages?

Absolutely. AI-based chatbots are capable of answering customer queries in their own language out of the box, including all major 32 languages like English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, and Korean.

Can I try it out first?

Yes, you can sign up without paying anything to try adding your knowledge base and integrating the chatbot to your website. Details about credits are available in the pricing section.

How can I integrate the chatbot to my website?

It's a very simple process. Navigate to the integration section, copy the provided code snippet, and paste it into your website. It also offers configuration options for documentation solutions like Docusaurus.

How can add chatbot to Slack or Discord?

Yes, CrawlChat provides a Discord bot and a Slack app that can be integrated with your Discord or Slack server. Once added to a channel or server, your community can tag @CrawlChat to ask questions and get answers.

What kind of analytics does it provide?

CrawlChat rates each answer based on relevance, providing charts over time, score distribution, and per-message & conversation scores. This helps monitor chatbot performance and knowledge base effectiveness. It also provides analytics on user geo-location, browser, device, and most used knowledge groups.