cyara.com
Enterprise platform for testing and monitoring customer-experience journeys, including AI bots and contact-center voice.
What it does
Cyara is a customer-experience assurance platform. It validates and load-tests CX systems including conversational and agentic AI bots, voice and chat, telco infrastructure, and agent desktops, and continuously monitors live journeys for quality, performance, and AI governance. It targets enterprise contact centers.
How to use: Define customer journeys within Cyara, directing bots to engage with systems and test networks, applications, and back-end data. The platform identifies issues from the customer's perspective, enabling users to fix potential problems before they impact customers.
Core features
AI and agentic bot validation
Voice and chat CX testing
Load and performance testing
Omnichannel journey monitoring
AI trust and governance monitoring
Telco and network validation
Best for
→Test contact-center CX before launch
→Load-test customer journeys at scale
→Monitor live CX and AI agents for issues
Toolspool rankingby monthly traffic