Eclipse AI
Unifies customer feedback from many channels and applies AI to surface CX trends and churn risks for support and ops teams.
What it does
Eclipse AI is a customer-feedback analytics platform that pulls reviews, surveys and call data into one place. Its AI highlights trends, pain points and opportunities, and lets teams query the data conversationally to improve customer experience.
Core features
Consolidates feedback from reviews, surveys and calls
AI-generated insights and trend detection
Conversational Q&A over your customer data
Customizable dashboards for surveys, reviews and calls
Sentiment analysis on free-text responses
CSV importer and API integrations
Best for
→Spot recurring customer complaints early
→Track CX metrics across many locations or franchises
→Reduce churn with predictive insights
→Give marketing and ops teams shared customer intelligence
Pricing
Forever
Free
Basic
$120/mo
Professional
$199/mo
Reviews
Big-picture takes: what it's for and whether it delivers. High-engagement YouTube videos — not sponsored.