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eDesk

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E-commerce customer-service software unifying tickets and order data; established support platform.

What it does

eDesk is a customer service software designed for eCommerce businesses. It unifies tickets and order data from all sales channels into a single platform, making customer support easier and more efficient. eDesk helps streamline support, drive loyalty, and grow businesses by providing tools such as AI-powered chatbots, smart inboxes, and integrations with various marketplaces, D2C platforms, communication channels, and management & automation tools.

How to use: eDesk centralizes customer queries from various channels into a unified inbox. Agents can access customer, order, product, price, and shipment information in one place. The AI chatbot can resolve up to 70% of queries, and AI automations streamline ticket routing and replies.

Core features

Unified smart inbox
AI-powered chatbot
AI automations
Multi-channel communication
Holistic customer view
Integrations with marketplaces, D2C platforms, and communication channels

Best for

→Managing pre-sales queries across chat and inbox
→Automatically gathering customer and order information
→Delivering speedy and accurate replies to customers
→Automating ticket routing and responses
→Enhancing brand reputation with automated review requests

Pricing

Essential
$39/agent
Growth
$89/agent
Professional
$119/agent
Toolspool rankingby monthly traffic

Tutorials

Step-by-step: exactly how to get things done with it.

eDesk - Improve SLAs
eDesk - eCommerce Help Desk · 896K views