Gorgias

Core features

• ✦AI Agent for automated support
• ✦Helpdesk centralization
• ✦Omnichannel integration
• ✦Ecommerce platform integrations (Shopify, Magento, BigCommerce)
• ✦Automation rules and workflows
• ✦Revenue and performance statistics

Use cases

• →Automating up to 60% of customer inquiries with AI
• →Providing personalized shopping assistance to increase conversions
• →Managing customer support across email, social media, live chat, voice, and SMS
• →Centralizing customer interactions and data for personalized experiences
• →Editing Shopify orders and running promotional campaigns directly from Gorgias

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