Insight7
Conversation-intelligence platform that scores, analyzes and coaches customer-team calls, turning every interaction into QA and training.
What it does
Insight7 is a call-analytics and AI-coaching platform for customer-facing teams in sales, support and learning. It automates QA with AI call scoring, extracts voice-of-customer intelligence, offers real-time live-assist prompts and an AI knowledge base, and delivers personalized AI coaching plus AI roleplays for rep training. It integrates with 50+ meeting and telephony tools such as Zoom, Teams and RingCentral and serves financial services, healthcare and manufacturing.
How to use: Connect your calling and meeting tools (Zoom, Teams, Google Meet, RingCentral, and 50+ more) or upload audio, video, or text files. Insight7 transcribes and scores every call against evaluation criteria, surfaces themes, pain points, and revenue signals in dashboards and reports, and delivers coaching feedback and AI roleplay practice to reps.