intercom.com

Core features

• ✦Fin AI Agent for automated customer support
• ✦Omnichannel support (inbox, tickets, phone, help center)
• ✦AI-enhanced inbox for agent productivity
• ✦AI Insights & Reporting for performance optimization
• ✦Workflow automation with a visual builder

Use cases

• →Providing instant customer service with Fin AI Agent
• →Managing customer inquiries across multiple channels
• →Automating support workflows to improve efficiency
• →Empowering support agents with AI-powered tools
• →Gaining insights into customer service performance

Pricing

• Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
• Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
• Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
• Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
• Copilot: $29 per agent/mo (billed annually)
• Proactive Support Plus: $99 /mo

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