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macha

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No-code platform to build AI agents on top of your help desk that resolve support tickets and run workflows end-to-end.

What it does

Macha builds AI agents that sit on top of a customer-support stack (Zendesk, Freshdesk, Gorgias, Front) and connect to tools like Shopify, Stripe and Slack to actually resolve tickets and automate workflows, not just draft replies. Agents are described in plain English, and a copilot called Sidekick can propose, connect and test agents; billing is per agent run.

How to use: Macha AI integrates with Zendesk and Shopify. Highlights of the desired response are provided, and the AI generates a complete email. It learns the agent's writing style and brand persona for consistent replies. It can also generate responses in over 80 languages.

Core features

No-code, plain-English agent builder
Agents that resolve tickets and take real actions
Integrations with help desks and 16+ apps
Custom tool builder for any API
Sidekick copilot that builds and tests agents
Per-run credit billing

Best for

→Automating customer-support ticket resolution
→Running multi-step support workflows
→Connecting help desk to commerce and internal tools
→Building agents without code

Pricing

Starter
$299/mo
White-Glove Launch
$799
Toolspool rankingby monthly traffic

Reviews

Big-picture takes: what it's for and whether it delivers. High-engagement YouTube videos — not sponsored.

matcha expert reviews emma chamberlain's *NEW* matcha.
Nicole Rafiee · 102K views