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MARA AI

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AI reputation-management software for hotels that drafts personalized guest-review replies and analyzes review sentiment at scale.

What it does

MARA AI is an online reputation management platform for hotels and hospitality businesses. It drafts personalized, brand-voice replies to guest reviews in any language from a central inbox, analyzes review sentiment and topics, runs review-collection surveys, and displays rating widgets to boost direct bookings.

How to use: MARA AI can be used by connecting it to your review sources. The AI then analyzes incoming reviews and generates personalized reply drafts. Users can review and refine these drafts before posting. The platform also provides analytics to track performance and identify areas for improvement.

Core features

AI-generated personalized review replies
Central multi-property review inbox
Brand Voice trained on past replies
Review analytics and topic tracking
Smart Snippets automation rules
Review-collection surveys and widgets

Best for

Respond to guest reviews at scale
Maintain a consistent brand voice
Analyze review sentiment and trends
Collect more positive reviews via surveys

Pricing

Generator: EUR 60/mo per property (200 answers, billed annually)
Inbox & Analytics: EUR 110/mo per property (500 answers, billed annually)
Toolspool rankingby monthly traffic

Reviews

Big-picture takes: what it's for and whether it delivers. High-engagement YouTube videos — not sponsored.