Omni-channel AI customer-engagement platform deploying voice, chat, SMS and email agents to resolve support and sales conversations.
What it does
Nedzo is an omni-channel AI customer engagement platform that unifies voice, chat, SMS and email into a single intelligent inbox. Businesses configure no-code AI agents with their brand voice and rules, deploy across channels, and track resolution rates, CSAT and ROI, with escalation to humans for complex cases.
Core features
AI agents for voice, chat, SMS and email
Unified inbox across channels
No-code agent builder
CRM and 50+ tool integrations
Smart escalation to human agents
Analytics: resolution rate, CSAT, ROI
Enterprise compliance (HIPAA, SOC 2, GDPR, ISO 27001)
Best for
→Automate customer support conversations
→Handle sales inquiries and bookings 24/7
→Reduce average handle time
→Deploy AI agents across multiple channels