AI customer-service agent platform that handles chat across web, WhatsApp, and Instagram and turns conversations into structured insights.
What it does
Permut is a platform for building and running AI customer-service agents that operate across channels like web chat, WhatsApp, and Instagram. Agents are configured with triggers, goals, and brand guardrails, and every conversation is converted into structured insight on intent, friction points, and revenue opportunities, with monitoring and guardrail controls for oversight.
Core features
No-code agent builder using natural-language instructions and business rules
Multi-channel deployment (web, app, WhatsApp, Instagram)
Configurable brand guardrails and tone controls
Conversation monitoring with adjustable agent behavior
Automatic extraction of intent, friction, and revenue insights from chats
Webhook and MCP integration with existing stacks
Best for
→Automating order-status and support replies across chat channels
→Running consistent customer service on WhatsApp and Instagram alongside web
→Surfacing recurring customer friction points from chat transcripts
→Qualifying leads through automated conversational flows
Pricing
Starter: €110/month (50 AI credits/month)
Business: €310/month (300 AI credits/month)
Scale: €1,270/month (1,000 AI credits/month)
Toolspool rankingby monthly traffic
Reviews
Big-picture takes: what it's for and whether it delivers. High-engagement YouTube videos — not sponsored.
Tutorials
Step-by-step: exactly how to get things done with it.