CallPilot.ai
verifiedPaidproximasolves.com
Nearshore BPO firm serving insurance, finance and retail clients with staffed teams plus AI automation for call center and back-office work.
What it does
Proxima Solves is a business process outsourcing company based in Chicago with nearshore delivery hubs in the Dominican Republic and Ecuador. It provides dedicated staff for underwriting, claims, billing, compliance and customer support, and layers AI-driven automation on top to cut costs and speed up operations.
Core features
Nearshore staff augmentation acting as employer of record
AI-powered virtual assistants for phone and text customer support
Automated back-office data processing and enrichment
Bilingual (English/Spanish) omnichannel call center support
Access to a pre-screened pool of 10,000+ Latin American professionals
ISO 27001 certified with SOC 2 Type II audit in progress
Best for
→Insurance companies outsourcing claims intake (FNOL) and underwriting support
→Retail brands needing order tracking and customer service coverage
→Finance firms requiring KYC/compliance and billing support teams
→Businesses wanting blended human + AI contact-center operations