AI agent that reads through app reviews, chats, calls and surveys so teams can ask questions about customer feedback in plain language.
What it does
Spiral (spiralup.co) ingests customer feedback from reviews, live chats, phone calls and surveys, then lets users query it conversationally—for example asking about top complaints, feature requests or sentiment trends. It includes theme analysis, KPI tracking, and automated digest reports for teams.
How to use: Analyze customer feedback from reviews, NPS, live chats, phone calls, attributes, and metadata with Deep AI Research. Spiral classifies customer interactions into actionable intents, tracks issues, and alerts you to problems before they escalate. Add Spiral to your CRM and contact center to improve process, ops, agent training, and product quality.