Unwrap
Customer intelligence platform that turns survey and support feedback into prioritized product insights for enterprises.
What it does
Unwrap is a customer intelligence platform that aggregates feedback from surveys, support tickets, and other sources, then uses AI to automatically tag, summarize, and surface trends without manual categorization. It offers dashboards, natural-language querying, and proactive alerts so product, support, and executive teams can act on customer signals.
Core features
Automatic tagging and categorization of unstructured feedback
Customizable, shareable team dashboards
Natural-language assistant for querying feedback data
Proactive alerts when new issue trends emerge
AI-assisted response drafting for customer replies
SOC 2 Type II and GDPR-compliant enterprise security
Integrations across thousands of feedback sources
Best for
→Product teams prioritizing roadmap items from customer feedback trends
→Support leaders tracking performance and reducing ticket volume
→Executives monitoring voice-of-customer signals across the business
→CX teams catching emerging issues before they escalate
Pricing
Custom
Toolspool rankingby global site rank
Tutorials
Step-by-step: exactly how to get things done with it.