WeSupply

What it does

WeSupply is a post-purchase customer experience platform for online merchants. It provides realtime order and shipment tracking with branded tracking pages, proactive delivery notifications, and predictive pre-purchase estimated delivery dates. Its returns and exchanges module lets brands define flexible return policies, offer self-service returns, incentivize exchanges over refunds, and analyze return reasons, while in-store and curbside pickup tools unify online and offline orders. WeSupply integrates with major carriers like UPS, USPS, and FedEx and connects to ecommerce tools such as Klaviyo and Attentive.

How to use: Start a 14-day free trial (no credit card required) or schedule a demo. Connect your store and carriers, customize your branded tracking page templates, configure return policies and notification rules, then monitor orders, returns, and analytics from the WeSupply dashboard.

Core features

• ✦Branded order tracking pages
• ✦Proactive delivery and shipping notifications
• ✦Predictive estimated delivery dates
• ✦Self-service returns and exchanges
• ✦Flexible return policies and automation rules
• ✦Returns analytics
• ✦In-store and curbside pickup
• ✦Store locator
• ✦Carrier and ecommerce integrations (UPS, USPS, FedEx, Klaviyo, Attentive)

Use cases

• →Reducing support tickets with realtime order tracking and proactive notifications
• →Turning returns into exchanges to retain revenue
• →Offering curbside and in-store pickup for online orders
• →Increasing conversion with predictive delivery dates
• →Understanding why customers return products via returns analytics