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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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DocsBot AI
✓ verified
Custom chatbots trained on your docs with very high traffic; category-leading support tool.
👁 649K/mo♥ 8.8K
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forms app
✓ verifiedPaid
Established online form/survey/quiz builder with automation; very high traffic.
👁 1.1M/mo♥ 4.2K
Pricing
Basic: $0/month
Pro: $20/month
Team: $49/month
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
No public pricing
Free: $0
Pro: $29/mo ($39/mo monthly)
Unlimited: $99/mo ($129/mo monthly)
Basic: 15 USD /month
Pro: 25 USD /month
Premium: 59 USD /month
Core features
- ✦Integration with Notion databases
- ✦Unlimited fields and submissions
- ✦Customizable form styling
- ✦Conditional logic and validation rules
- ✦Ready-made form templates
- ✦File uploads
- ✦Multi-page forms
- ✦Email, Slack, and Discord notifications
- ✦Submission editing
- ✦Form protection (password, captcha)
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Custom AI chatbot creation
- ✦Integration with multiple content sources
- ✦AI-powered knowledge retrieval
- ✦Widget customization
- ✦Analytics and reporting
- ✦API access
- ✦Live chat
- ✦Chatbots
- ✦Multi-channel messaging
- ✦Knowledge base
- ✦Integrations & API
- ✦Form Builder
- ✦Survey Maker
- ✦Quiz Maker
- ✦Store Builder
- ✦AI Form Generator
- ✦500+ Integrations
- ✦Template Library
- ✦Data Analysis Tools
- ✦Workflow Automation
Use cases
- →Guest blog submission forms
- →Event attendee check-in forms
- →Customer satisfaction surveys
- →Patient intake forms
- →Photography quotation requests
- →Equipment rental requests
- →Photo shoot permit requests
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Customer support automation
- →Internal knowledge base access
- →Research assistance
- →Content repurposing
- →Pre-sales and onboarding support
- →Sales: Increase sales by talking to customers in real-time.
- →Support: Help customers faster and solve their problems quickly.
- →Marketing: Automate lead qualification and collect feedback.
- →Collecting customer feedback
- →Conducting market research
- →Creating online quizzes for education or entertainment
- →Selling products through online forms
- →Automating business processes
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