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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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forms app
✓ verifiedPaid
Established online form/survey/quiz builder with automation; very high traffic.
👁 1.1M/mo♥ 4.2K
✕
OpnForm
✓ verifiedPaid
Open-source AI form builder for free forms and surveys; strong adoption and traffic.
👁 30K/mo♥ 684
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Basic: 15 USD /month
Pro: 25 USD /month
Premium: 59 USD /month
Free: $0
Pro (Monthly): $16 per month
Pro (Yearly): $16 per month (billed yearly)
No public pricing
Free: USD X per user/month up to 5 users
Standard: USD 3.00 per user/month 1-100 users
Premium: USD 6.00 per user/month 1-100 users
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Form Builder
- ✦Survey Maker
- ✦Quiz Maker
- ✦Store Builder
- ✦AI Form Generator
- ✦500+ Integrations
- ✦Template Library
- ✦Data Analysis Tools
- ✦Workflow Automation
- ✦AI Form Builder
- ✦Unlimited forms, fields, and responses (Free plan)
- ✦Form logic, URL pre-fill, Hidden fields
- ✦File uploads, Custom code, Webhooks
- ✦Customizable themes and thank you pages
- ✦Form Analytics
- ✦Voice, video, audio, and text surveys and forms
- ✦AI Probing
- ✦AI Survey Generation
- ✦AI Translation (50+ languages)
- ✦AI Transcription
- ✦Sentiment and Thematic Analysis
- ✦Standard Survey Features (multiple choice, likert scale, etc.)
- ✦Voice and Video Responses
- ✦Branching and Logic
- ✦Customization
- ✦CI/CD
- ✦Cloud Security
- ✦DevSecOps
- ✦Code Review
- ✦Jira Integrations
- ✦AI-powered features (PR descriptions, generative AI editing, Atlassian Rovo)
- ✦Merge checks
- ✦Security vulnerability monitoring
- ✦Platform-level CI/CD orchestration
- ✦Granular access and usage permissions
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Collecting customer feedback
- →Conducting market research
- →Creating online quizzes for education or entertainment
- →Selling products through online forms
- →Automating business processes
- →Creating contact forms
- →Conducting surveys
- →Collecting internal announcements
- →Managing warehouse inventory check-ins
- →Gathering training feedback
- →Processing international job applications
- →Streamlining legal petitions
- →Supporting environmental initiatives
- →Concept Testing
- →Net Promoter Score
- →Brand Tracking
- →Diary Study
- →Product Feedback
- →Exploratory Research
- →Event Feedback
- →Creative Testing
- →Managing code repositories and version control
- →Automating CI/CD pipelines for software deployments
- →Conducting code reviews and ensuring code quality
- →Integrating with Jira for issue tracking and project management
- →Enforcing code quality policies and compliance requirements
- →Monitoring and fixing security vulnerabilities
- →Orchestrating CI/CD workflows at a platform level
- →Simplifying software navigation with developer portal (Compass)
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