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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.

Fillout AI logo
Fillout AI
✓ verifiedFreemium

No-code form builder with high traffic and broad features.

4.2M visits/mo4.3K saves
122K visits/mo
Intercom logo
Intercom
✓ verifiedPaid

AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.

3.1M visits/mo
2.4M visits/mo
1.9M visits/mo
Pricing
Free: $0 /month
Starter: $15 /month
Pro: $40 /month
Business: $75 /month
Basic: $0/month
Pro: $20/month
Team: $49/month

No public pricing

Free trial available

Free: $0
Pro: $29/mo ($39/mo monthly)
Unlimited: $99/mo ($129/mo monthly)
Free: FREE
Core features
  • No-code form builder
  • Drag-and-drop interface
  • 50+ customizable field types
  • Conditional logic
  • Payment collection
  • Scheduling forms
  • PDF generation
  • Workflow automation
  • Customizable branding
  • Integrations with other apps
  • Integration with Notion databases
  • Unlimited fields and submissions
  • Customizable form styling
  • Conditional logic and validation rules
  • Ready-made form templates
  • File uploads
  • Multi-page forms
  • Email, Slack, and Discord notifications
  • Submission editing
  • Form protection (password, captcha)
  • Fin AI agent for customer service
  • Omnichannel agent inbox
  • AI-assisted ticketing
  • Copilot agent assistant
  • AI conversation insights and scoring
  • No-code automations
  • Live chat
  • Chatbots
  • Multi-channel messaging
  • Knowledge base
  • Integrations & API
  • AI-powered chat automation
  • Multi-channel integration (WhatsApp, email, social media)
  • Lead capture and qualification
  • Team inbox for sales chat conversions
  • Customer retention tools (promotions, reminders, support)
  • CRM integration
  • WhatsApp tools (link generator, QR generator)
Use cases
  • Collecting payments through custom forms
  • Processing orders, registrations, and memberships
  • Capturing and managing leads
  • Booking meetings
  • Supporting customers
  • Streamlining internal processes
  • Conducting surveys and quizzes
  • Guest blog submission forms
  • Event attendee check-in forms
  • Customer satisfaction surveys
  • Patient intake forms
  • Photography quotation requests
  • Equipment rental requests
  • Photo shoot permit requests
  • Automating customer support with AI
  • Assisting human agents in real time
  • Routing and resolving tickets
  • Analyzing support quality and trends
  • Sales: Increase sales by talking to customers in real-time.
  • Support: Help customers faster and solve their problems quickly.
  • Marketing: Automate lead qualification and collect feedback.
  • Retail businesses boosting sales through chat commerce
  • Educational institutions increasing conversions from sales inquiries
  • Healthcare providers improving care visit success with automation
  • Professional services gaining more qualified leads over WhatsApp
  • Automotive companies streamlining communication for multiple branches
  • Travel agencies achieving subscriber growth through customer service
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