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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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Pricing
No public pricing
No public pricing
Basic: Free
Pro Teams: $12/member/mo (yearly)
Pro Personal: $18/member/mo (yearly)
Lite: €39 / mo
Pro: €99 / mo
Business: €399 / mo
No public pricing
Core features
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- ✦AI Agents
- ✦Conversation Builder
- ✦Campaign Manager
- ✦Omnichannel Messaging
- ✦Integrations
- ✦AI Meeting Note Taker
- ✦Screen Recorder
- ✦Automated Summaries and Action Items
- ✦Rich Commenting on Recordings
- ✦Integration with Meeting Platforms
- ✦Async Video Communication
- ✦No-Code Conversation Builder
- ✦AI-Powered Chatbots
- ✦Advanced Design Customizations
- ✦Multichannel Agent Dashboard
- ✦Advanced Conversation Analytics
- ✦WhatsApp as a channel
- ✦Live and Video Chat
- ✦Appointment Scheduling
- ✦AI Agent for automated support
- ✦Helpdesk centralization
- ✦Omnichannel integration
- ✦Ecommerce platform integrations (Shopify, Magento, BigCommerce)
- ✦Automation rules and workflows
- ✦Revenue and performance statistics
Use cases
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- →Automate customer acquisition and support with AI-powered chatbots.
- →Manage and scale click-to-chat ads.
- →Personalize conversations with unified customer profiles.
- →Send and receive multi-channel rich media & texts across countries.
- →Drive business growth by engaging contextually and enabling self-serve.
- →Automatically record and transcribe meetings.
- →Share feedback asynchronously on designs and websites.
- →Resolve ad-hoc questions without lengthy calls.
- →Check-in on projects without disrupting the team.
- →Collaborate with clients and vendors without complex setups.
- →Improve customer support
- →Generate leads
- →Engage audience with AI
- →Qualify users with rule-based components
- →Connect with live (video) chat
- →Book meetings
- →Automating up to 60% of customer inquiries with AI
- →Providing personalized shopping assistance to increase conversions
- →Managing customer support across email, social media, live chat, voice, and SMS
- →Centralizing customer interactions and data for personalized experiences
- →Editing Shopify orders and running promotional campaigns directly from Gorgias
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