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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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The New GitBook
✓ verifiedFreemium
Documentation platform for publishing accurate, AI-ready docs sites, with Git sync and an MCP server for AI tools.
653K visits/mo2.9K saves
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Intercom
✓ verifiedPaid
AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.
3.1M visits/mo
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Eraser AI
✓ verifiedFreemium
AI co-pilot for technical diagrams and design docs, with diagram-as-code and integrations for engineering teams.
873K visits/mo41K saves
Pricing
No public pricing
Free trial available
No public pricing
Free trial available
DEVELOPER: FREE
STARTER: $119 / month
GROWTH: $599 / month
ENTERPRISE: Starting at $1,800 / month
Free: $0 (3 files, 3 AI diagrams)
Starter: $15/user/mo billed annually (40 AI diagrams)
Business: $45/user/mo billed annually (250 AI diagrams, SSO)
Core features
- ✦Publish structured documentation sites
- ✦Git sync for docs-as-code workflows
- ✦AI setup agent to build and import docs
- ✦GitBook MCP server for AI access
- ✦Enterprise controls
- ✦Free tier to start
- ✦Fin AI agent for customer service
- ✦Omnichannel agent inbox
- ✦AI-assisted ticketing
- ✦Copilot agent assistant
- ✦AI conversation insights and scoring
- ✦No-code automations
- ✦Developer-first platform for AI-powered integrations
- ✦Secure, isolated sandboxes for running JavaScript/Python code
- ✦Automatic management of npm/PyPI dependencies
- ✦Built-in platform plumbing: secrets, webhooks, scheduling, logs, and audit
- ✦Yep Agent (prompt → runnable processes)
- ✦MCP Server/Tools (convert code into AI agent tools)
- ✦Serverless runtime (YepCode Run) and SDK access
- ✦AI-generated diagrams from prompts
- ✦Diagram-as-code editing
- ✦Markdown design docs
- ✦Eraserbot auto-updating codebase diagrams
- ✦Integrations: GitHub, Notion, Confluence, VS Code
- ✦Export to PNG/SVG/PDF/MD and MCP server
Use cases
- →Publish product and API documentation
- →Maintain docs-as-code with Git sync
- →Make docs consumable by AI assistants
- →Import existing docs into a hosted site
- →Automating customer support with AI
- →Assisting human agents in real time
- →Routing and resolving tickets
- →Analyzing support quality and trends
- →Building complex API integrations that require custom code and logic beyond what no-code tools offer.
- →Safely running AI-generated scripts in isolated environments with secrets management.
- →Automating workflows that require large datasets, loops, branching, or custom dependencies.
- →Connecting AI agents to external databases, APIs, and services using MCP tools.
- →Create architecture and cloud diagrams fast
- →Write and maintain design docs
- →Keep codebase diagrams up to date
- →Embed live diagrams in Notion/Confluence
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