Compare tools
Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
⇄ Comparison dimension — pick the market you're actually shopping in
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Open Source: $0
Free: $0
Premium: $10/contributor
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Data-driven Performance Reviews
- ✦AI-Powered Retrospective Insights
- ✦Contribution and Work Quality Analytics
- ✦Operational Bottleneck Alerts
- ✦Gamification (XP, Levels, Achievements, Leaderboard)
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Optimize engineering processes and track team performance.
- →Empower teams with actionable insights and gamified motivation.
- →Gain 360-degree visibility into engineering team performance for data-driven decisions.
- →Acquire, reactivate, and engage open-source contributors.
Visit