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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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Pricing
Essential: $29
Advanced: $85
Expert: $132
Fin AI Agent: $0.99
Copilot: $29
Proactive Support Plus: $99
Open Source: $0
Free: $0
Premium: $10/contributor
Core features
- ✦Help Desk
- ✦AI Chatbot
- ✦Proactive Support
- ✦Omnichannel Platform
- ✦Knowledge Base
- ✦Inbox
- ✦Tickets
- ✦AI Insights & Reporting
- ✦Workflows
- ✦Apps and Integrations
- ✦Data-driven Performance Reviews
- ✦AI-Powered Retrospective Insights
- ✦Contribution and Work Quality Analytics
- ✦Operational Bottleneck Alerts
- ✦Gamification (XP, Levels, Achievements, Leaderboard)
Use cases
- →Deliver help content to customers
- →Divert repetitive questions with a bot
- →Set up a central place for customers to find answers
- →Create multilingual articles for global customers
- →Resolve issues before they arise using outbound messaging
- →Optimize engineering processes and track team performance.
- →Empower teams with actionable insights and gamified motivation.
- →Gain 360-degree visibility into engineering team performance for data-driven decisions.
- →Acquire, reactivate, and engage open-source contributors.
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