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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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The New GitBook
✓ verifiedFreemium
Documentation platform for publishing accurate, AI-ready docs sites, with Git sync and an MCP server for AI tools.
653K visits/mo2.9K saves
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Grokipedia
✓ verifiedFree
AI-generated online encyclopedia from the Grok/xAI team where users read articles and suggest topics or edits for AI review.
4.9M visits/mo1.2K saves
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
No public pricing
Free trial available
Free: Free
Mini: $45
Essentials: $95
Plus: $295
Enterprise: Unique pricing
No public pricing
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Publish structured documentation sites
- ✦Git sync for docs-as-code workflows
- ✦AI setup agent to build and import docs
- ✦GitBook MCP server for AI access
- ✦Enterprise controls
- ✦Free tier to start
- ✦Omnichannel Team Inbox
- ✦AI Chatbot
- ✦CRM
- ✦Knowledge Base
- ✦Automations
- ✦Campaigns
- ✦Ticketing System
- ✦AI-generated encyclopedia articles
- ✦User article suggestions
- ✦Suggested edits with source citations
- ✦Grok-reviewed content moderation
- ✦Searchable article catalog
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Publish product and API documentation
- →Maintain docs-as-code with Git sync
- →Make docs consumable by AI assistants
- →Import existing docs into a hosted site
- →Customer support across multiple channels
- →Automating sales pipelines using bots
- →Retargeting customers with targeted emails and in-app messages
- →Centralizing customer conversations from various channels
- →Building AI-powered chatbots for customer support
- →Creating a knowledge base for self-service support
- →Sending automated email and chat campaigns
- →Looking up AI-written reference articles
- →Suggesting new encyclopedia topics
- →Proposing corrections to existing articles
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