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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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Mintlify
✓ verifiedFreemium
AI documentation platform with clean design and dev-friendly features.
👁 718K/mo
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The New GitBook
✓ verified
Widely used technical-documentation platform with AI-powered search; very high traffic.
👁 653K/mo♥ 2.9K
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Starter: $0/mo (10,000 AI credits/month)
Free trial available
No public pricing
Free: Free
Mini: $45
Essentials: $95
Plus: $295
Enterprise: Unique pricing
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦AI-powered documentation enhancements
- ✦Codebase syncing and web editor
- ✦API playground
- ✦Visitor authentication
- ✦Automatic translations
- ✦Integrations with popular tools
- ✦AI-powered search and insights
- ✦Git-based workflow
- ✦WYSIWYG editor
- ✦OpenAPI spec file support
- ✦SEO and AI data ingestion optimization
- ✦Adaptive content
- ✦Built-in analytics
- ✦Omnichannel Team Inbox
- ✦AI Chatbot
- ✦CRM
- ✦Knowledge Base
- ✦Automations
- ✦Campaigns
- ✦Ticketing System
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Creating public-facing documentation for APIs and SDKs
- →Building internal knowledge bases for teams
- →Generating documentation that converts users
- →Streamlining documentation workflows for developers and non-developers
- →Build product documentation your users will love
- →Create interactive API docs
- →Localize your docs with AI
- →Centralize product docs, API reference, help center, and changelog
- →Customer support across multiple channels
- →Automating sales pipelines using bots
- →Retargeting customers with targeted emails and in-app messages
- →Centralizing customer conversations from various channels
- →Building AI-powered chatbots for customer support
- →Creating a knowledge base for self-service support
- →Sending automated email and chat campaigns
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