Compare tools
Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
⇄ Comparison dimension — pick the market you're actually shopping in
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Jotform AI Agents
✓ verifiedPaid
Jotform's platform for building AI customer-service agents across channels; category leader.
👁 42M/mo♥ 9.5K
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Fillout AI
✓ verifiedFreemium
No-code form builder with high traffic and broad features.
👁 4.2M/mo♥ 4.3K
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Smith.ai
✓ verifiedPaid
24/7 AI and human receptionists, outreach and web chat; established.
👁 118K/mo♥ 3.6K
Pricing
No public pricing
Free: $0 /month
Starter: $15 /month
Pro: $40 /month
Business: $75 /month
Free: $0
Pro: $29/mo ($39/mo monthly)
Unlimited: $99/mo ($129/mo monthly)
Starter (Virtual Receptionists): $292.50 / month
Basic (Virtual Receptionists): $787.50 / month
Pro (Virtual Receptionists): $2,025.00 / month
Enterprise (Virtual Receptionists): Custom
AI Receptionist: As low as $97.50/month
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Core features
- ✦AI Agent Creation
- ✦Template Library
- ✦Multi-Channel Support
- ✦No-code form builder
- ✦Drag-and-drop interface
- ✦50+ customizable field types
- ✦Conditional logic
- ✦Payment collection
- ✦Scheduling forms
- ✦PDF generation
- ✦Workflow automation
- ✦Customizable branding
- ✦Integrations with other apps
- ✦Live chat
- ✦Chatbots
- ✦Multi-channel messaging
- ✦Knowledge base
- ✦Integrations & API
- ✦AI Receptionist (AI-first answering & intake)
- ✦Virtual Receptionists (Human-first answering, intake & scheduling)
- ✦Outreach Campaigns (Outbound sales, service & support)
- ✦AI Powered Web Chat (AI + Staffed chat, SMS & social messaging)
- ✦24/7 call coverage
- ✦Lead screening, qualification & intake
- ✦Appointment booking
- ✦CRM integration
- ✦Call recording & transcriptions
- ✦Bilingual answering (Spanish)
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
Use cases
- →Customer Service Automation
- →Feedback Collection
- →Streamlining Support Inquiries
- →Collecting payments through custom forms
- →Processing orders, registrations, and memberships
- →Capturing and managing leads
- →Booking meetings
- →Supporting customers
- →Streamlining internal processes
- →Conducting surveys and quizzes
- →Sales: Increase sales by talking to customers in real-time.
- →Support: Help customers faster and solve their problems quickly.
- →Marketing: Automate lead qualification and collect feedback.
- →Converting callers to clients and booking jobs 24/7 for home services businesses.
- →Handling new client intake, scheduling consultations, and routing existing clients to attorneys for law firms.
- →Supporting sales with 24/7 chat and improving speed to lead for various businesses.
- →Reducing missed calls and voicemails to prevent loss of potential clients.
- →Automating CRM updates and triaging maintenance requests for property management.
- →Managing customer inquiries and scheduling tours for available units.
- →Providing after-hours answering and escalating emergencies to human agents.
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
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