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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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Pricing
Essential: $29
Advanced: $85
Expert: $132
Fin AI Agent: $0.99
Copilot: $29
Proactive Support Plus: $99
No public pricing
Core features
- ✦Help Desk
- ✦AI Chatbot
- ✦Proactive Support
- ✦Omnichannel Platform
- ✦Knowledge Base
- ✦Inbox
- ✦Tickets
- ✦AI Insights & Reporting
- ✦Workflows
- ✦Apps and Integrations
- ✦Digital Asset Management (DAM)
- ✦Media Asset Management (MAM)
- ✦AI-powered automation
- ✦Cloud, on-premises, or hybrid deployments
- ✦Integration with Adobe Creative Cloud, Cinema 4D, Sketch, and more
- ✦Version control
- ✦Fast search
- ✦Custom brand portals
- ✦Analytics
Use cases
- →Deliver help content to customers
- →Divert repetitive questions with a bot
- →Set up a central place for customers to find answers
- →Create multilingual articles for global customers
- →Resolve issues before they arise using outbound messaging
- →Managing work-in-progress images, graphics, layouts, and documents.
- →Automating video workflows, including transcoding and archiving.
- →Identifying objects, faces, logos, and scenes in media using AI.
- →Generating speech-to-text for search and closed captioning.
- →Creating rough video cuts instantly with AI.
- →Managing campaign assets and distributing them to various endpoints.
- →Enabling secure collaboration for remote and on-premises teams.
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