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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
⇄ Comparison dimension — pick the market you're actually shopping in
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Free: Sign up
Basic: $19/ mo.
Pro: $49/ mo.
Enterprise: $99/ mo.
Enterprise+: $399/ mo.
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Train AI chatbots on your own data (text, PDF, URLs)
- ✦Embed chatbots on your website or use internally
- ✦Custom prompts
- ✦Slack integration
- ✦API Access
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →AirBnB Host: Answer guests' questions about check-in/check-out, house rules, the neighborhood etc.
- →Customer Support: Quickly respond to questions about products in an ecommerce store.
- →Marketing: Find missing info in marketing materials.
- →Clerk: Review transcriptions from meetings, board minutes, or lecture notes.
- →Developer: Create a custom coding aid.
- →Researcher: Distill short responses from huge archives of blog posts or wikis.
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