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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Startup: $240 per month, billed annually or $300 billed monthly
Pro: $680 per month, billed annually or $850 billed monthly
Enterprise: Let's chat
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦AI-powered Product Tours (Smartflow)
- ✦In-app Checklists
- ✦In-app Surveys
- ✦AI Assistant for In-app Support
- ✦Resource Center
- ✦Feature Announcements/Banners
- ✦AI Translation & Rephrasing
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Building in-app onboarding flows for new users.
- →Creating product tours to guide users through features.
- →Implementing checklists for user activation and task completion.
- →Collecting user feedback with in-app surveys (NPS, CSAT).
- →Providing instant, conversational in-app support with an AI Assistant.
- →Announcing new features or updates with banners and announcements.
- →Localizing and personalizing in-app content.
- →Improving user activation, engagement, and retention.
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