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Glean
✓ verifiedFreemium
Enterprise work-AI platform for knowledge discovery and automation.
👁 3.2M/mo
Pricing
Basic: $0/month
Pro: $20/month
Team: $49/month
Starter: $59 per seat/mo
Professional: $89 per seat/mo
Enterprise: $139 per seat/mo
No public pricing
Core features
- ✦Integration with Notion databases
- ✦Unlimited fields and submissions
- ✦Customizable form styling
- ✦Conditional logic and validation rules
- ✦Ready-made form templates
- ✦File uploads
- ✦Multi-page forms
- ✦Email, Slack, and Discord notifications
- ✦Submission editing
- ✦Form protection (password, captcha)
- ✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
- ✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
- ✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
- ✦Customer Portal (Shared issue portal with customers)
- ✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
- ✦Account Management (Account Views, Product Updates, Broadcasts)
- ✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
- ✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
- ✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)
- ✦Work AI Platform
- ✦Glean Assistant (AI assistant)
- ✦Glean Agents (AI agent builder)
- ✦Glean Search (Enterprise search)
- ✦Connectors (Data integration)
- ✦Data & AI Governance
- ✦Security
Use cases
- →Guest blog submission forms
- →Event attendee check-in forms
- →Customer satisfaction surveys
- →Patient intake forms
- →Photography quotation requests
- →Equipment rental requests
- →Photo shoot permit requests
- →Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
- →Scaling 24/7 customer support operations with AI agents and runbooks.
- →Transforming account management processes with AI-powered summaries.
- →Automating common responses and codifying business processes through workflows.
- →Broadcasting new features, newsletters, and product updates to customers.
- →Finding information across various company apps
- →Creating and summarizing content
- →Automating repetitive tasks and workflows
- →Onboarding new employees and projects
- →Improving customer service with quick access to knowledge
- →Enhancing engineering productivity
- →Streamlining sales processes
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