Pylon

Core features

• ✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
• ✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
• ✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
• ✦Customer Portal (Shared issue portal with customers)
• ✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
• ✦Account Management (Account Views, Product Updates, Broadcasts)
• ✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
• ✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
• ✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)

Use cases

• →Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
• →Scaling 24/7 customer support operations with AI agents and runbooks.
• →Transforming account management processes with AI-powered summaries.
• →Automating common responses and codifying business processes through workflows.
• →Broadcasting new features, newsletters, and product updates to customers.

Pricing

• Starter: $59 per seat/mo
• Professional: $89 per seat/mo
• Enterprise: $139 per seat/mo

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