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Paid

👁 352K/mo

Pricing

Starter: $59 per seat/mo

Professional: $89 per seat/mo

Enterprise: $139 per seat/mo

Core features

✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
✦Customer Portal (Shared issue portal with customers)
✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
✦Account Management (Account Views, Product Updates, Broadcasts)
✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)

Use cases

→Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
→Scaling 24/7 customer support operations with AI agents and runbooks.
→Transforming account management processes with AI-powered summaries.
→Automating common responses and codifying business processes through workflows.
→Broadcasting new features, newsletters, and product updates to customers.

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