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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.

Mintlify logo
Mintlify
✓ verifiedFreemium

Documentation and knowledge platform that keeps developer docs self-updating and queryable by AI agents.

718K visits/mo
4.3M visits/mo7.1K saves
The New GitBook logo
The New GitBook
✓ verifiedFreemium

Documentation platform for publishing accurate, AI-ready docs sites, with Git sync and an MCP server for AI tools.

653K visits/mo2.9K saves
Intercom logo
Intercom
✓ verifiedPaid

AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.

3.1M visits/mo
Glean logo
Glean
✓ verifiedPaid

Enterprise Work AI platform for company-wide search, an AI assistant and building governed agents across 250+ connectors.

3.2M visits/mo
Pricing
Starter: $0/mo (individuals and small teams)

Free trial available

Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo

No public pricing

Free trial available

No public pricing

Free trial available

No public pricing

Core features
  • Self-updating documentation
  • Web-based documentation editor
  • Custom domain hosting
  • Built-in search and API playground
  • MCP server for agent access
  • Authentication and access controls
  • Fin AI Agent for automated customer support
  • Omnichannel support (inbox, tickets, phone, help center)
  • AI-enhanced inbox for agent productivity
  • AI Insights & Reporting for performance optimization
  • Workflow automation with a visual builder
  • Publish structured documentation sites
  • Git sync for docs-as-code workflows
  • AI setup agent to build and import docs
  • GitBook MCP server for AI access
  • Enterprise controls
  • Free tier to start
  • Fin AI agent for customer service
  • Omnichannel agent inbox
  • AI-assisted ticketing
  • Copilot agent assistant
  • AI conversation insights and scoring
  • No-code automations
  • Enterprise search across company apps
  • Personal AI assistant grounded in work data
  • Agent builder, orchestration and governance
  • 250+ connectors and actions
  • Enterprise knowledge graph and hybrid search
  • Security controls for scaling AI
Use cases
  • Publish and maintain developer documentation
  • Expose docs to AI agents via MCP
  • Host a branded docs site on a custom domain
  • Give teams a collaborative doc editor
  • Providing instant customer service with Fin AI Agent
  • Managing customer inquiries across multiple channels
  • Automating support workflows to improve efficiency
  • Empowering support agents with AI-powered tools
  • Gaining insights into customer service performance
  • Publish product and API documentation
  • Maintain docs-as-code with Git sync
  • Make docs consumable by AI assistants
  • Import existing docs into a hosted site
  • Automating customer support with AI
  • Assisting human agents in real time
  • Routing and resolving tickets
  • Analyzing support quality and trends
  • Search across all company knowledge
  • Answer employee questions with grounded AI
  • Build and deploy custom AI agents
  • Automate cross-system workflows
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