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Gong.io
✓ verifiedPaid
Revenue intelligence platform using AI to improve sales performance.
2.1M visits/mo
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Intercom
✓ verifiedPaid
AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.
3.1M visits/mo
Pricing
No public pricing
Free: FREE
No public pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
No public pricing
Free trial available
Core features
- ✦Capture customer interactions
- ✦AI-powered insights
- ✦Revenue forecasting
- ✦Deal execution
- ✦Coaching and onboarding tools
- ✦Sales engagement reimagined with AI
- ✦Data-driven decision making
- ✦AI-powered chat automation
- ✦Multi-channel integration (WhatsApp, email, social media)
- ✦Lead capture and qualification
- ✦Team inbox for sales chat conversions
- ✦Customer retention tools (promotions, reminders, support)
- ✦CRM integration
- ✦WhatsApp tools (link generator, QR generator)
- ✦LinkedIn integration for contact syncing
- ✦Automated reminders to keep in touch
- ✦Centralized storage for relationship details
- ✦Browser extension and mobile app for on-the-go management
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Fin AI agent for customer service
- ✦Omnichannel agent inbox
- ✦AI-assisted ticketing
- ✦Copilot agent assistant
- ✦AI conversation insights and scoring
- ✦No-code automations
Use cases
- →Stop losing winnable deals
- →Improve customer success and renewals
- →Enhance marketing effectiveness
- →Transform reps into stars through coaching
- →Execute strategic initiatives effectively
- →Gain market insights
- →Retail businesses boosting sales through chat commerce
- →Educational institutions increasing conversions from sales inquiries
- →Healthcare providers improving care visit success with automation
- →Professional services gaining more qualified leads over WhatsApp
- →Automotive companies streamlining communication for multiple branches
- →Travel agencies achieving subscriber growth through customer service
- →Maintaining personal and professional relationships
- →Networking for job searches
- →Remembering important details about contacts
- →Managing relationships across multiple platforms (LinkedIn, email, etc.)
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Automating customer support with AI
- →Assisting human agents in real time
- →Routing and resolving tickets
- →Analyzing support quality and trends
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