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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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OpnForm
✓ verifiedPaid
Open-source AI form builder for free forms and surveys; strong adoption and traffic.
30K visits/mo684 saves
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Intercom
✓ verifiedPaid
AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.
3.1M visits/mo
Pricing
No public pricing
Free: $0
Pro (Monthly): $16 per month
Pro (Yearly): $16 per month (billed yearly)
Basic: $0/month
Pro: $20/month
Team: $49/month
No public pricing
No public pricing
Free trial available
Core features
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- ✦AI Form Builder
- ✦Unlimited forms, fields, and responses (Free plan)
- ✦Form logic, URL pre-fill, Hidden fields
- ✦File uploads, Custom code, Webhooks
- ✦Customizable themes and thank you pages
- ✦Form Analytics
- ✦Integration with Notion databases
- ✦Unlimited fields and submissions
- ✦Customizable form styling
- ✦Conditional logic and validation rules
- ✦Ready-made form templates
- ✦File uploads
- ✦Multi-page forms
- ✦Email, Slack, and Discord notifications
- ✦Submission editing
- ✦Form protection (password, captcha)
- ✦AI Agent for automated support
- ✦Helpdesk centralization
- ✦Omnichannel integration
- ✦Ecommerce platform integrations (Shopify, Magento, BigCommerce)
- ✦Automation rules and workflows
- ✦Revenue and performance statistics
- ✦Fin AI agent for customer service
- ✦Omnichannel agent inbox
- ✦AI-assisted ticketing
- ✦Copilot agent assistant
- ✦AI conversation insights and scoring
- ✦No-code automations
Use cases
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- →Creating contact forms
- →Conducting surveys
- →Collecting internal announcements
- →Managing warehouse inventory check-ins
- →Gathering training feedback
- →Processing international job applications
- →Streamlining legal petitions
- →Supporting environmental initiatives
- →Guest blog submission forms
- →Event attendee check-in forms
- →Customer satisfaction surveys
- →Patient intake forms
- →Photography quotation requests
- →Equipment rental requests
- →Photo shoot permit requests
- →Automating up to 60% of customer inquiries with AI
- →Providing personalized shopping assistance to increase conversions
- →Managing customer support across email, social media, live chat, voice, and SMS
- →Centralizing customer interactions and data for personalized experiences
- →Editing Shopify orders and running promotional campaigns directly from Gorgias
- →Automating customer support with AI
- →Assisting human agents in real time
- →Routing and resolving tickets
- →Analyzing support quality and trends
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