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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.

1.9M visits/mo
4.3M visits/mo7.1K saves
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Intercom
✓ verifiedPaid

AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.

3.1M visits/mo

Website widget adding AI chatbots and messenger chat buttons for 24/7 support, trained on your site and docs, with a free plan.

121K visits/mo
Pricing
Free: FREE

No public pricing

Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo

No public pricing

Free trial available

No public pricing

Core features
  • AI-powered chat automation
  • Multi-channel integration (WhatsApp, email, social media)
  • Lead capture and qualification
  • Team inbox for sales chat conversions
  • Customer retention tools (promotions, reminders, support)
  • CRM integration
  • WhatsApp tools (link generator, QR generator)
  • LinkedIn integration for contact syncing
  • Automated reminders to keep in touch
  • Centralized storage for relationship details
  • Browser extension and mobile app for on-the-go management
  • Fin AI Agent for automated customer support
  • Omnichannel support (inbox, tickets, phone, help center)
  • AI-enhanced inbox for agent productivity
  • AI Insights & Reporting for performance optimization
  • Workflow automation with a visual builder
  • Fin AI agent for customer service
  • Omnichannel agent inbox
  • AI-assisted ticketing
  • Copilot agent assistant
  • AI conversation insights and scoring
  • No-code automations
  • AI chatbot trained on your site and PDFs
  • Customizable chat buttons and widgets
  • 24/7 automated customer support
  • Multi-language interface
  • Shopify and WordPress integration
  • Messenger and multi-channel chat options
Use cases
  • Retail businesses boosting sales through chat commerce
  • Educational institutions increasing conversions from sales inquiries
  • Healthcare providers improving care visit success with automation
  • Professional services gaining more qualified leads over WhatsApp
  • Automotive companies streamlining communication for multiple branches
  • Travel agencies achieving subscriber growth through customer service
  • Maintaining personal and professional relationships
  • Networking for job searches
  • Remembering important details about contacts
  • Managing relationships across multiple platforms (LinkedIn, email, etc.)
  • Providing instant customer service with Fin AI Agent
  • Managing customer inquiries across multiple channels
  • Automating support workflows to improve efficiency
  • Empowering support agents with AI-powered tools
  • Gaining insights into customer service performance
  • Automating customer support with AI
  • Assisting human agents in real time
  • Routing and resolving tickets
  • Analyzing support quality and trends
  • Automating website customer support
  • Adding a ChatGPT-style bot to a site
  • Capturing leads via chat buttons
  • Multi-language support for global visitors
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