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Intercom
✓ verifiedPaid
AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.
3.1M visits/mo
Pricing
Basic: $0/month
Pro: $20/month
Team: $49/month
No public pricing
Free trial available
Free: Free
Mini: $45
Essentials: $95
Plus: $295
Enterprise: Unique pricing
Starter: $59 per seat/mo
Professional: $89 per seat/mo
Enterprise: $139 per seat/mo
Core features
- ✦Integration with Notion databases
- ✦Unlimited fields and submissions
- ✦Customizable form styling
- ✦Conditional logic and validation rules
- ✦Ready-made form templates
- ✦File uploads
- ✦Multi-page forms
- ✦Email, Slack, and Discord notifications
- ✦Submission editing
- ✦Form protection (password, captcha)
- ✦Fin AI agent for customer service
- ✦Omnichannel agent inbox
- ✦AI-assisted ticketing
- ✦Copilot agent assistant
- ✦AI conversation insights and scoring
- ✦No-code automations
- ✦Omnichannel Team Inbox
- ✦AI Chatbot
- ✦CRM
- ✦Knowledge Base
- ✦Automations
- ✦Campaigns
- ✦Ticketing System
- ✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
- ✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
- ✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
- ✦Customer Portal (Shared issue portal with customers)
- ✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
- ✦Account Management (Account Views, Product Updates, Broadcasts)
- ✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
- ✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
- ✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)
Use cases
- →Guest blog submission forms
- →Event attendee check-in forms
- →Customer satisfaction surveys
- →Patient intake forms
- →Photography quotation requests
- →Equipment rental requests
- →Photo shoot permit requests
- →Automating customer support with AI
- →Assisting human agents in real time
- →Routing and resolving tickets
- →Analyzing support quality and trends
- →Customer support across multiple channels
- →Automating sales pipelines using bots
- →Retargeting customers with targeted emails and in-app messages
- →Centralizing customer conversations from various channels
- →Building AI-powered chatbots for customer support
- →Creating a knowledge base for self-service support
- →Sending automated email and chat campaigns
- →Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
- →Scaling 24/7 customer support operations with AI agents and runbooks.
- →Transforming account management processes with AI-powered summaries.
- →Automating common responses and codifying business processes through workflows.
- →Broadcasting new features, newsletters, and product updates to customers.
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