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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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Intercom
✓ verifiedPaid
AI-first customer-service helpdesk built around the Fin AI agent, for support teams handling omnichannel conversations.
3.1M visits/mo
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Yay! Forms
✓ verifiedPaid
AI form builder for surveys and quizzes with automated insights; high traffic.
102K visits/mo956 saves
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Thunderbit
✓ verifiedFreemium
AI browser extension that scrapes leads and structured data from any website in two clicks, with prebuilt templates for popular sites.
458K visits/mo11K saves
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
No public pricing
Free trial available
Starter: $9/month billed yearly or $19/month
Plus: $29/month billed yearly or $39/month
Professional: $59/month billed yearly or $79/month
No public pricing
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Fin AI agent for customer service
- ✦Omnichannel agent inbox
- ✦AI-assisted ticketing
- ✦Copilot agent assistant
- ✦AI conversation insights and scoring
- ✦No-code automations
- ✦AI-powered insights
- ✦Form creation in 30 seconds
- ✦Customizable branding
- ✦Logic branches
- ✦Integration with various tools
- ✦Drop-off rate tracking
- ✦Emotion and sentiment analysis
- ✦Keyword extraction and text classification
- ✦AI-assisted two-click data scraping
- ✦Pre-built templates for popular sites (Amazon, eBay, Google Maps, etc.)
- ✦AI summarize/categorize/translate on scraped output
- ✦Article and long-form transcript scraping
- ✦One-click export to Google Sheets, Airtable or Notion
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Automating customer support with AI
- →Assisting human agents in real time
- →Routing and resolving tickets
- →Analyzing support quality and trends
- →Lead capture for marketing teams
- →User feedback collection for product teams
- →Customer retention for customer success teams
- →HR process organization for HR teams
- →Research data analysis for research teams
- →Branding customization for agencies
- →Sales teams generating contact and lead lists
- →Real estate agents aggregating property listings
- →Marketers monitoring competitor pricing and content
- →Ops teams tracking stock and inventory changes
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