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Missive AI
✓ verifiedFreemium
Team email collaboration and management with AI, chat, and tasks; strong adoption.
👁 560K/mo
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Starter: $59 per seat/mo
Professional: $89 per seat/mo
Enterprise: $139 per seat/mo
Free: $0
Pro: $29/mo ($39/mo monthly)
Unlimited: $99/mo ($129/mo monthly)
Starter: $14 per user/month (billed yearly)
Productive: $24 per user/month (billed yearly)
Business: $36 per user/month (billed yearly)
Startup: $240 per month, billed annually or $300 billed monthly
Pro: $680 per month, billed annually or $850 billed monthly
Enterprise: Let's chat
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
- ✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
- ✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
- ✦Customer Portal (Shared issue portal with customers)
- ✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
- ✦Account Management (Account Views, Product Updates, Broadcasts)
- ✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
- ✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
- ✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)
- ✦Live chat
- ✦Chatbots
- ✦Multi-channel messaging
- ✦Knowledge base
- ✦Integrations & API
- ✦Team email
- ✦Team chat
- ✦Task management
- ✦AI integration (drafting, replying, translating)
- ✦Shared mailboxes
- ✦Internal and external communication
- ✦AI-powered Product Tours (Smartflow)
- ✦In-app Checklists
- ✦In-app Surveys
- ✦AI Assistant for In-app Support
- ✦Resource Center
- ✦Feature Announcements/Banners
- ✦AI Translation & Rephrasing
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
- →Scaling 24/7 customer support operations with AI agents and runbooks.
- →Transforming account management processes with AI-powered summaries.
- →Automating common responses and codifying business processes through workflows.
- →Broadcasting new features, newsletters, and product updates to customers.
- →Sales: Increase sales by talking to customers in real-time.
- →Support: Help customers faster and solve their problems quickly.
- →Marketing: Automate lead qualification and collect feedback.
- →Collaborating on customer support emails
- →Managing project-related tasks and communication in one place
- →Streamlining internal discussions and decision-making
- →Building in-app onboarding flows for new users.
- →Creating product tours to guide users through features.
- →Implementing checklists for user activation and task completion.
- →Collecting user feedback with in-app surveys (NPS, CSAT).
- →Providing instant, conversational in-app support with an AI Assistant.
- →Announcing new features or updates with banners and announcements.
- →Localizing and personalizing in-app content.
- →Improving user activation, engagement, and retention.
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