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Side-by-side features, use cases and pricing — because the right pick depends on your job and budget, not just the ranking.
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AI Assist by Tawk
✓ verifiedFreemium
Live chat platform with AI assist and trained chat agents.
👁 6.0M/mo
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Smith.ai
✓ verifiedPaid
24/7 AI and human receptionists, outreach and web chat; established.
👁 118K/mo♥ 3.6K
Pricing
Basic: $0/month
Pro: $20/month
Team: $49/month
Essential: $29
Advanced: $85
Expert: $132
Fin AI Agent: $0.99
Copilot: $29
Proactive Support Plus: $99
Full Time: $2.20 per hour
Double Shift: $1.50 per hour
Days & Weekends: $1.10 per hour
24x7-365: $1 per hour
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Starter (Virtual Receptionists): $292.50 / month
Basic (Virtual Receptionists): $787.50 / month
Pro (Virtual Receptionists): $2,025.00 / month
Enterprise (Virtual Receptionists): Custom
AI Receptionist: As low as $97.50/month
Core features
- ✦Integration with Notion databases
- ✦Unlimited fields and submissions
- ✦Customizable form styling
- ✦Conditional logic and validation rules
- ✦Ready-made form templates
- ✦File uploads
- ✦Multi-page forms
- ✦Email, Slack, and Discord notifications
- ✦Submission editing
- ✦Form protection (password, captcha)
- ✦Help Desk
- ✦AI Chatbot
- ✦Proactive Support
- ✦Omnichannel Platform
- ✦Knowledge Base
- ✦Inbox
- ✦Tickets
- ✦AI Insights & Reporting
- ✦Workflows
- ✦Apps and Integrations
- ✦24/7 live chat support
- ✦Professionally trained, native-speaking agents
- ✦Lead capture and customer service
- ✦Integration with tawk.to's free live chat software
- ✦Real-time monitoring of agent performance
- ✦CRM integrations
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦AI Receptionist (AI-first answering & intake)
- ✦Virtual Receptionists (Human-first answering, intake & scheduling)
- ✦Outreach Campaigns (Outbound sales, service & support)
- ✦AI Powered Web Chat (AI + Staffed chat, SMS & social messaging)
- ✦24/7 call coverage
- ✦Lead screening, qualification & intake
- ✦Appointment booking
- ✦CRM integration
- ✦Call recording & transcriptions
- ✦Bilingual answering (Spanish)
Use cases
- →Guest blog submission forms
- →Event attendee check-in forms
- →Customer satisfaction surveys
- →Patient intake forms
- →Photography quotation requests
- →Equipment rental requests
- →Photo shoot permit requests
- →Deliver help content to customers
- →Divert repetitive questions with a bot
- →Set up a central place for customers to find answers
- →Create multilingual articles for global customers
- →Resolve issues before they arise using outbound messaging
- →Providing customer support outside of business hours
- →Capturing leads from website visitors
- →Answering customer questions about products or services
- →Assisting customers with technical issues
- →Guiding visitors through the sales process
- →Handling customer inquiries in multiple languages
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Converting callers to clients and booking jobs 24/7 for home services businesses.
- →Handling new client intake, scheduling consultations, and routing existing clients to attorneys for law firms.
- →Supporting sales with 24/7 chat and improving speed to lead for various businesses.
- →Reducing missed calls and voicemails to prevent loss of potential clients.
- →Automating CRM updates and triaging maintenance requests for property management.
- →Managing customer inquiries and scheduling tours for available units.
- →Providing after-hours answering and escalating emergencies to human agents.
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