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Documentation Platforms Code Docs Review Dev Infrastructure Customer Support Software Development AI For Data Analytics AI Marketing AI SEO Tools

Plerdy

Paid

141K visits/mo

intercom.com

Paid

4.3M visits/mo7.1K saves

The New GitBook

✓ verifiedFreemium

Documentation platform for publishing accurate, AI-ready docs sites, with Git sync and an MCP server for AI tools.

653K visits/mo2.9K saves

Pylon

Paid

352K visits/mo

Pricing

Free: $0 / Forever

Startup: $21 / Month (billed yearly)

Scale: $42 / Month (billed yearly)

Thrive: $70 / Month (billed yearly)

Enterprise 1: $97 / Month (billed yearly)

Enterprise 2: $161 / Month (billed yearly)

Enterprise 3: $253 / Month (billed yearly)

Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution

Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution

Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution

Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)

Copilot: $29 per agent/mo (billed annually)

Proactive Support Plus: $99 /mo

No public pricing

Free trial available

Starter: $59 per seat/mo

Professional: $89 per seat/mo

Enterprise: $139 per seat/mo

Core features

✦Website Heatmap Tool
✦Session Replay Software
✦Pop-Up Software
✦Ecommerce Analytics
✦Website Feedback Tool
✦Event Tracking Tools
✦Website Funnel Analysis
✦A/B Testing Tool
✦SEO Checker

✦Fin AI Agent for automated customer support
✦Omnichannel support (inbox, tickets, phone, help center)
✦AI-enhanced inbox for agent productivity
✦AI Insights & Reporting for performance optimization
✦Workflow automation with a visual builder

✦Publish structured documentation sites
✦Git sync for docs-as-code workflows
✦AI setup agent to build and import docs
✦GitBook MCP server for AI access
✦Enterprise controls
✦Free tier to start

✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
✦Customer Portal (Shared issue portal with customers)
✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
✦Account Management (Account Views, Product Updates, Broadcasts)
✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)

Use cases

→Analyzing user behavior to understand where they click and why they don't buy.
→Identifying bugs and usability issues on a website.
→Optimizing website content and layout based on heatmap data.
→Improving conversion rates through A/B testing and funnel analysis.
→Monitoring SEO data to improve website ranking.

→Providing instant customer service with Fin AI Agent
→Managing customer inquiries across multiple channels
→Automating support workflows to improve efficiency
→Empowering support agents with AI-powered tools
→Gaining insights into customer service performance

→Publish product and API documentation
→Maintain docs-as-code with Git sync
→Make docs consumable by AI assistants
→Import existing docs into a hosted site

→Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
→Scaling 24/7 customer support operations with AI agents and runbooks.
→Transforming account management processes with AI-powered summaries.
→Automating common responses and codifying business processes through workflows.
→Broadcasting new features, newsletters, and product updates to customers.

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