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The New GitBook
✓ verified
Widely used technical-documentation platform with AI-powered search; very high traffic.
👁 653K/mo♥ 2.9K
Pricing
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Essential: $29
Advanced: $85
Expert: $132
Fin AI Agent: $0.99
Copilot: $29
Proactive Support Plus: $99
No public pricing
No public pricing
DEVELOPER: FREE
STARTER: $119 / month
GROWTH: $599 / month
ENTERPRISE: Starting at $1,800 / month
Core features
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Help Desk
- ✦AI Chatbot
- ✦Proactive Support
- ✦Omnichannel Platform
- ✦Knowledge Base
- ✦Inbox
- ✦Tickets
- ✦AI Insights & Reporting
- ✦Workflows
- ✦Apps and Integrations
- ✦AI-powered search and insights
- ✦Git-based workflow
- ✦WYSIWYG editor
- ✦OpenAPI spec file support
- ✦SEO and AI data ingestion optimization
- ✦Adaptive content
- ✦Built-in analytics
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- ✦Developer-first platform for AI-powered integrations
- ✦Secure, isolated sandboxes for running JavaScript/Python code
- ✦Automatic management of npm/PyPI dependencies
- ✦Built-in platform plumbing: secrets, webhooks, scheduling, logs, and audit
- ✦Yep Agent (prompt → runnable processes)
- ✦MCP Server/Tools (convert code into AI agent tools)
- ✦Serverless runtime (YepCode Run) and SDK access
Use cases
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Deliver help content to customers
- →Divert repetitive questions with a bot
- →Set up a central place for customers to find answers
- →Create multilingual articles for global customers
- →Resolve issues before they arise using outbound messaging
- →Build product documentation your users will love
- →Create interactive API docs
- →Localize your docs with AI
- →Centralize product docs, API reference, help center, and changelog
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- →Building complex API integrations that require custom code and logic beyond what no-code tools offer.
- →Safely running AI-generated scripts in isolated environments with secrets management.
- →Automating workflows that require large datasets, loops, branching, or custom dependencies.
- →Connecting AI agents to external databases, APIs, and services using MCP tools.
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