Cognigy

Core features

• ✦Generative and Conversational AI Agents for customer service
• ✦AI-Powered Agent Assist (Agent Copilot)
• ✦Multimodal CX across voice and chat channels
• ✦Enterprise-ready LLM orchestration
• ✦Knowledge AI and NLU capabilities
• ✦AI Agent Studio for experience orchestration

Use cases

• →Automating customer service interactions via voice and chat.
• →Empowering human agents with real-time AI coaching and knowledge access.
• →Handling high volumes of customer inquiries and peak loads in contact centers.
• →Providing proactive service and personalized customer experiences.
• →Integrating AI into existing contact center systems (e.g., Avaya, Genesys, NICE, Microsoft, 8x8).
• →Automating rebookings, refunds, and customer care in various industries.

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