Desku

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AI helpdesk and customer-service software for SMBs; clear per-seat pricing.

Monthly visits

7.1K

Listed on

2 directories

Rating

5.0/5

Core features

✦AI Chatbot (EVA)
✦Shared Inbox
✦Knowledge Base
✦Ticketing System
✦Workflow Automations
✦Live Chat
✦Omnichannel Support

Use cases

→Automating pre-sales FAQs with a no-code AI chatbot.
→Providing 24/7 customer support.
→Managing customer conversations from multiple channels in one place.
→Reducing email volume by automating responses to common queries.
→Building a knowledge base for customer self-service.
→Integrating with e-commerce platforms like Shopify and WooCommerce.

How to use

Desku centralizes customer interactions into a unified inbox. Use the AI chatbot to automate responses, manage tickets, create a knowledge base, and integrate with various e-commerce platforms and messaging channels.

FAQ

How is Desku's pricing structured?

Desku offers tailored plans: Startup, Team, and Business. Each plan suits different sizes of operations, all offering unlimited tickets and customer access.

Does Desku include additional fees for usage?

Desku’s charges are based on the plan chosen, with additional fees depending on the usage of certain advanced features.

What does the free trial at Desku Has?

Desku’s free trial offers full access to selected features for 14 days without requiring a credit card.

How can I adjust my Desku plan or modify the number of seats?

Desku allows easy adjustments between plans and the number of seats through the settings and billing sections.

Could you explain what 'Eva Ai' is in Desku's context?

Eva Ai is Desku’s AI-powered bot, providing automated customer support and assistance features across the platform.

Is there any additional cost for tickets?

No, there are no additional charges for emails or tickets. However, our Business and Team plans have a Fair Usage Policy (FUP) of 100,000 emails per month.