Forethought

Core features

• ✦Multi-Agent CX Automation System
• ✦Agentic AI for end-to-end issue resolution
• ✦AI-Surfaced Insights for knowledge gap detection
• ✦Omnichannel AI Agent for resolving customer issues across channels
• ✦Smarter Ticket Classification for efficient ticket routing
• ✦Agentic AI Copilot to empower human agents

Use cases

• →Resolving customer issues end-to-end with an Omnichannel AI Agent
• →Empowering human agents with an AI copilot for real-time ticket analysis
• →Streamlining processes and reducing ticket volume for operations teams
• →Enhancing customer satisfaction by resolving issues instantly in SaaS environments
• →Delivering faster resolutions and reducing returns in eCommerce and Retail

Pricing

• Basic:
• Professional:
• Enterprise:

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