Productlane

Paid

Monthly visits

15K

Listed on

1 directory

Rating

5.0/5

Core features

✦Customer support inbox for Slack connect and emails
✦Bi-directional integration with Linear
✦Customer portal for roadmap, changelog, and requests
✦AI suggestions for matching Linear issues or projects
✦Custom data display from your database
✦Priority inbox

Use cases

→Consolidating Slack channels for customer support
→Managing customer feedback and linking it to Linear issues
→Providing a public roadmap for customers to view and provide input
→Creating a knowledge base quickly updated from conversations
→Sending out in-app notifications of new Changelogs based on Linear issues

How to use

Productlane allows you to support customers through various channels (Slack, email, widget), manage feedback, link requests to Linear, prioritize with AI suggestions, and publish roadmaps and changelogs to a customer portal.

FAQ

What support channels does Productlane consolidate?

Productlane consolidates support channels such as Slack connect, email, and in-app feedback through a unified widget.

How does Productlane integrate with Linear?

Productlane offers bi-directional integration with Linear, allowing you to link customer requests to Linear issues, edit customer properties, and mark requests as important directly from conversations.

What is the customer portal?

The customer portal is a unified portal that brings your roadmap, changelog, and customer requests into one place, allowing users to mark issues as important and add context.

What kind of AI suggestions does Productlane provide?

Productlane provides AI suggestions for matching Linear issues or projects to customer requests, helping you prioritize effectively.

What integrations does Productlane support?

Productlane supports integrations with Linear, Hubspot, and Slack. It also offers a robust API for displaying database data on each conversation.