Thena

Core features

• ✦Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)
• ✦New-gen ticketing with AI + human intelligence
• ✦Autonomous support & service (AI-powered task automation)
• ✦Multi-persona ticketing with customizable boards and role-based controls
• ✦Automated Workflows blending human and AI actions
• ✦Centralized Accounts for customer data
• ✦App integrations and API access
• ✦AI ticket detection, summaries, tagging, assistant, auto-responses, co-pilot
• ✦Enterprise-grade security
• ✦Custom fields, SLA definition, Notifications, Routing

Use cases

• →Resolving customer support tickets efficiently across multiple communication channels.
• →Automating routine support tasks and responses using AI agents.
• →Managing and centralizing customer account data for better collaboration.
• →Streamlining team processes with customizable ticketing boards and role-based access controls.
• →Tracking and managing tickets directly from platforms like Slack and MS Teams.
• →Converting emails and web chats into trackable support tickets.
• →Collecting and analyzing customer satisfaction (CSAT) feedback.
• →Automating repeatable ticket flows and internal collaborations.

Pricing

• Free: $0/user/month
• Standard: $79/user/month
• Enterprise: Let's talk

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